Privacy Policy

We collect information you provide directly when you create an account, use our services, or contact support. This includes:

• ◆Personal Information: Full name, email address, phone number, date of birth, time and place of birth (for astrological calculations).
• ◆Payment Information: Billing address, payment card details (processed securely through our PCI-compliant payment partners).
• ◆Usage Data: Device information, IP address, browser type, pages visited, consultation history, and interaction patterns.
• ◆Birth Chart Data: Detailed planetary positions, house placements, and dasha periods generated from your birth details.

Your data powers your personalized ASKOMM experience. We use it to:

• ◆Generate accurate Kundali charts and AI-powered astrological predictions.
• ◆Facilitate consultations with verified astrologers by sharing relevant birth details.
• ◆Process payments and refunds securely for all services.
• ◆Send personalized horoscopes, service updates, and promotional communications (opt-out available).
• ◆Improve our platform through analytics and user experience research.
• ◆Comply with legal obligations and prevent fraud or abuse.

We value your trust and are selective about when and with whom we share your information:

• ◆Astrologers: Your birth details are shared only with the astrologer you choose to consult, bound by strict confidentiality agreements.
• ◆Payment Processors: Transaction data is shared with our PCI-compliant payment partners (Razorpay, Stripe) to process payments.
• ◆Service Providers: Trusted vendors who help us operate (hosting, analytics, communication) under strict data processing agreements.
• ◆Legal Compliance: When required by law, court order, or to protect the rights and safety of ASKOMM and its users.

We never sell your personal data to third parties for marketing or advertising purposes.

We implement industry-leading security measures to protect your personal information:

• ◆Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256).
• ◆End-to-End Encryption: All consultation chats and calls are end-to-end encrypted.
• ◆Access Controls: Role-based access with multi-factor authentication for all internal systems.
• ◆Regular Audits: We conduct quarterly security audits and annual penetration testing.
• ◆Data Centers: Your data is stored in SOC 2 Type II certified data centers in India.

We use cookies and similar technologies to enhance your experience:

• ◆Essential Cookies: Required for login sessions, security, and core functionality.
• ◆Analytics Cookies: Help us understand how users interact with our platform (Google Analytics, Mixpanel).
• ◆Preference Cookies: Remember your language, theme, and notification settings.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect platform functionality.

As an ASKOMM user, you have the following rights regarding your personal data:

• ◆Right to Access: Request a copy of all personal data we hold about you.
• ◆Right to Correction: Update or correct inaccurate personal information.
• ◆Right to Deletion: Request deletion of your account and associated data.
• ◆Right to Portability: Receive your data in a structured, machine-readable format.
• ◆Right to Withdraw Consent: Opt out of marketing communications at any time.

To exercise any of these rights, contact us at privacy@askomm.com. We will respond within 30 days.